Methoda implements ITIL with its clients, as an optimal methodology for managing IT, with an emphasis on operations and infrastructure, a winning combination with MethodA for project managment.
Methoda is a leader in ITIL V3 framework consulting and implementation, relying on expert certified consultants, and experience with many varied projects.
- Methoda’s services include assessment of a wide variety of ITIL processes to identify gaps between the current situation and best practices,
- characterization and implementation of processes and development of supporting process, based on ITIL, such as transfer to production, configuration management, proactive service, service center management, service level management, and more,
- definition and characterization of a supportive organization structure, with key functions (SD,CAB,NOC), roles (change manager, service level manager) and responsibilities.
- establishment of a service level array (SLA) and service level management (SLM)
- selection of tools to support the processes: support center management software for request management, ACD, CTI, IVR, command and control
- development and establishment of a service catalog,
- coaching for key personnel,
- establishing a process of continuous improvement, and
- consulting and guidance for ISO20000 certification.
Our unique value is expressed through comprehensive knowledge and methodologies, with support tools and accessories, and a bank of KPIs