The IT Business Relationship Manager (BRM or ITBR), is the user representative or application expert that connects clients and the IT unit. The ITBR manager plays a critical role in the success of any development project or system maintenance process, and enables the organization to improve its productivity and achieve its goals.
Creating or upgrading the ITBR function in the organization is often a professional, managerial, and organizational challenge, especially when organizations face complex dynamic environments and unique operating conditions.
Methoda provides a full suite of services to advance the BRM/ITBR role in the organization, from recommending an appropriate operating model to defining the role, the responsibilities, and the ideal employee profile. Moreover, Methoda helps to define the interfaces between users and the IT unit by designing effective processes for implementing and fulfilling the ITBR role, employing management and control tools, professional workshops, etc.