ITIL

Methoda implements ITIL with its clients, as an optimal methodology for managing IT, with an emphasis on operations and infrastructure. Methoda is the leader in ITIL framework consulting and implementation, relying on expert certified consultants, and experience with many varied projects. Methoda’s services include:

• Assessment of a wide variety of ITIL processes to identify gaps between the current situation and best practices,
• Characterization of processes and development of supporting process, based on ITIL, for example, Deployment, configuration management, proactive service,
• Implementation of CMDB based on the ITIL approach, including process integration,
• Establishment of a service level agreement (SLA) and service level management (SLM)
• Selection of tools to support the processes,
• Development of a service catalog,
• Implementation of processes,
• Outsourcing services, including feasibility study, specifications, supplier selection, and support during execution,
• Simulation workshops for the service center and change management,
• Coaching for key personnel,
• Establishing a process of continuous improvement.