ITIL

Methoda is the leader in ITIL V3 framework consulting and implementation, relying on expert certified consultants, and experience with many varied projects

Methoda implements ITIL with its clients, as an optimal methodology for managing IT, with an emphasis on operations and infrastructure, a winning combination with MethodA for project managment.

Methoda is a leader in ITIL V3 framework consulting and implementation, relying on expert certified consultants, and experience with many varied projects.

  • Methoda’s services include assessment of a wide variety of ITIL processes to identify gaps between the current situation and best practices,
  • characterization and implementation of processes and development of supporting process, based on ITIL, such as transfer to production, configuration management, proactive service, service center management, service level management, and more,
  • definition and characterization of a supportive organization structure, with key functions (SD,CAB,NOC), roles (change manager, service level manager) and responsibilities.
  • establishment of a service level array (SLA) and service level management (SLM)
  • selection of tools to support the processes: support center management software for request management, ACD, CTI, IVR, command and control
  • development and establishment of a service catalog,
  • coaching for key personnel,
  • establishing a process of continuous improvement, and
  • consulting and guidance for ISO20000 certification.

 

Our unique value is expressed through comprehensive knowledge and methodologies, with support tools and accessories, and a bank of KPIs

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